Terms of Use

Card payments in the online shop
With this payment method, after confirming your order, you pay by VISA, DINA or MASTER card on the secure payment page. All payment details will be emailed to you automatically once payment is complete.

Online banking
With this payment method, after confirming your order, you pay the order amount through your online banking account. All payment details will be emailed to you automatically when you confirm your order.

Cash on delivery
Cash on delivery means paying the courier for your order when you receive the parcel. Payment is accepted in cash only.

Payment from a company bank account
If you would like to pay for your order from a company bank account, enter the company name and tax identification number (PIB) in the NOTE field when filling in the payment details.

An automatic email with payment details will be sent to the email address you provided in your order. You can disregard it and wait for us to email you a pro forma invoice.

We send original invoices with the ordered items.

You can pay for your order using a payment slip to make a direct payment at any post office or bank, or by transferring funds from your account if you use online banking.

After making the payment, please send a photo of the payment slip or payment order to [email protected]

Once your payment has been recorded, the goods will be sent to your chosen delivery address.

We deliver in cooperation with the Postexpress and GLS courier services (express delivery) to any address in the Republic of Serbia. The courier service charges for delivery. We will provide delivery information when we receive your order.

We send the product you have ordered by express delivery. Once we hand over the parcel for dispatch, we no longer have any control over delivery times and cannot be held responsible for any delays or failure to deliver the product.

Courier services deliver parcels to the delivery address by 18:00 each working day. Please ensure that someone is at the address during that time to receive the parcel.

If the courier service cannot make the delivery because no one is at the address at the agreed time to receive the ordered goods, the goods will be returned to your post office, where you can collect the parcel within the next 7 working days. If the parcel is returned to us, we will contact you to establish why it was not collected and arrange for it to be sent again. If the parcel is sent again, the customer bears the delivery costs as well as the return costs, according to the courier services' official price lists.

If the person receiving our product as a gift refuses your gift upon delivery, the courier will return the order, we will contact you and the order will be considered fulfilled. If you notice that the shipping box is damaged and suspect that the product may be damaged (opened), refuse the parcel and notify us immediately.

Parcel tracking: LINK

If you are dissatisfied with our service or product, please contact us by email no later than 4 hours after delivery. We accept complaints only if you provide a written description together with photos and/or a video of the problem you encountered. The product concerned must be photographed in the condition in which it was received, never after use. Our staff must respond within 48h of receiving your email. If we establish that your complaint is justified, Maison Adorable will refund the value of your order.

Under Article 28 of the Consumer Protection Act of the Republic of Serbia, you as a consumer have the right to withdraw from a distance contract or a contract concluded away from business premises within 7 days of the goods arriving in your country as the consumer and of the withdrawal form being delivered to you by email.

Under Article 35 of the Consumer Protection Act of the Republic of Serbia, the consumer must return the goods to the trader without delay and no later than 7 days after sending the withdrawal form.

For the avoidance of doubt, the goods will be considered returned on time if the consumer dispatches them before the expiry of 7 days from sending the withdrawal form. The consumer bears the direct costs of returning the goods.

Only products that are undamaged and in their original packaging may be returned.

In the event of lawful withdrawal from the contract, the seller must refund the amount paid by the customer under the contract without delay and no later than 7 days after receiving the withdrawal form. The seller may withhold the refund until the returned goods have been received or the customer provides proof that the goods have been sent to the Seller, whichever occurs first.

The method of refunding the customer will be agreed with the customer.

Name: Maison Adorable
Business name: Maison Adorable doo
Status: Active company
Legal form: Limited liability company
Company registration number: 21640298
Date of incorporation: 16.12.2020.

Using our services constitutes the user's acceptance of these terms of use. Maison Adorable undertakes to comply with all of the above. Any changes to the terms take effect only after they have been published on this page and an email notification has been sent to all registered users.